Most neighbourhood pharmacies already do half their business over the phone or WhatsApp. A customer photographs a prescription, you check stock, and someone walks over or you send it home. A website doesn't replace that trust - it makes the routine parts faster and lets nearby customers find your hours, your address, and what wellness products you keep in stock.
With Kartrocket you describe your chemist shop in plain language - Hinglish is fine - and a working site builds itself. You point at anything and say what to change. It's free to build and free to publish on yourname.kartrocket.ai with SSL included.
What you can sell online, and what stays on WhatsApp
Draw a clear line, because the rules do. Over-the-counter and wellness products - pain balms, ORS, sanitary items, health supplements, baby care, diabetic foods, cosmetics, devices like BP monitors and glucometers - can sit in a normal catalog with ₹ prices and go through checkout. That's where a browsable online store genuinely helps.
Prescription medicines are different. Online sale of prescription drugs in India sits under evolving rules (Drugs and Cosmetics Act and related notifications) and there is no e-commerce for scheduled or habit-forming drugs. The safe, compliant pattern most local pharmacies use: the customer sends a prescription photo to your WhatsApp, your licensed pharmacist reviews it, and dispensing happens under supervision. Keep your site to enquiry, not automated Rx checkout, and check current rules - they change.
- Put in the catalog: OTC medicines, supplements, personal care, baby and elderly care, health devices
- Keep off automated checkout: prescription-only medicines, scheduled/habit-forming drugs
- Route prescriptions to WhatsApp where a pharmacist reviews before dispensing
Prescription orders that route to your WhatsApp
Kartrocket's enquiry forms route straight to your WhatsApp. A customer uploads or describes their need, and the message lands in the WhatsApp Business app you already use on your phone. Your pharmacist reads the prescription, confirms availability and price, and arranges delivery or pickup - the same conversation you have now, just started from your website instead of a random forward.
This keeps a human in the loop, which is exactly what dispensing rules expect. You are not running an automated drug-vending machine; you are taking an enquiry and a licensed person is deciding.
Store hours, location and your delivery area
For a pharmacy, half the questions are logistical: Are you open now? Where exactly? Do you deliver to my colony? Your site can show hours, a location map, and a plainly stated home-delivery radius so people don't call to ask. If you deliver within, say, 3 km for free and charge beyond that, write it down.
For OTC parcels going further, Shiprocket shipping is built in, with 24,000+ serviceable pincodes and tracking, so a wellness order can reach another city if you want that business.
- Opening hours, including any late-night or Sunday timings
- Location with map so walk-ins and delivery riders find you
- A clearly stated delivery radius and any delivery charge
Trust signals that matter for a chemist
People are careful about where they buy medicine. Put your credibility on the page: your drug licence number, the pharmacist's name, your established year, and a real phone number. A pharmacy that has served an area since 2004 should say so - that history is worth more than any tagline.
A simple About and contact page, genuine product photos, and honest stock information do more to convert a nervous first-time buyer than any amount of design polish.
What your Kartrocket pharmacy site includes
Everything here is live and grounded in what Kartrocket actually does - no plugin or app fees.
You pay only real pass-through costs: courier charges at Shiprocket rates when you ship, payment-gateway fees on prepaid orders, and your own domain if you connect one.
- An OTC and wellness catalog with ₹ pricing and real photos
- Cart and checkout with COD, UPI and cards; prices are computed on the server so totals can't be tampered with
- Enquiry forms that route prescription photos and questions to your WhatsApp
- Shiprocket shipping with tracking for parcels beyond your local delivery area
- Hours, location map, and pages for your licence details and story
- A choice of working templates you can point at and change; every change is a saved version with one-click undo, and checkout runs on a locked core the AI can't break
Refill reminders as a service you promise
Regular customers on long-term medication are your steadiest business. You can state on your site that you offer refill reminders - a helpful promise that keeps people coming back. In practice you send those reminders yourself from the normal WhatsApp Business app; Kartrocket does not send automated WhatsApp or SMS for you. Keeping it manual is honest and also keeps you in control of what you say to a patient.
Frequently asked questions
Can I sell prescription medicines through the online checkout?
How do customers send me their prescription?
What does it cost to run the store?
Can I offer local home delivery instead of shipping?
Will customers trust buying medicine from my site?
Can Kartrocket send automatic refill reminders?
Put your pharmacy online this week
Describe your shop in plain language and see a working site build itself - free to try, free to publish.
Build on Telegram